Privacy Policy

1. Who Operates This Website

This website is operated by Elarix Haus LTD, a private limited company registered in England and Wales under company number 17204387. Our domain is elarixhaus.co.uk and our contact email is [email protected].

Elarix Haus LTD is the data controller for personal data collected through this website.

2. What Data We Collect

We collect personal data only when you actively provide it to us, specifically through the following routes:

• Trade enquiry form: Name, business name, email address, phone number (optional), business type, website URL (optional), product interest, category interest, quantity expectations, timeline, and message content.
• Direct email: Any personal data included in emails you send to [email protected].
• Cookies: Essential session data. See our Cookie Policy for details.

We do not automatically collect sensitive personal data, financial data, or health-related information.

3. How We Use Your Data

Personal data submitted through the trade enquiry form or by email is used solely to:

• Review and respond to your wholesale trade enquiry
• Discuss product categories, availability, and commercial requirements relevant to your business
• Communicate with you as part of an ongoing trade discussion

We do not use your data for unsolicited marketing, automated decision-making, or profiling. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

• Legitimate interests: To respond to trade enquiries you have actively submitted and to conduct business discussions relevant to your request.
• Consent: Where you have ticked the consent checkbox on the trade enquiry form, indicating you agree to being contacted in relation to your enquiry.

5. Data Retention

We retain personal data submitted through trade enquiries only for as long as necessary to process and respond to your enquiry, and for a reasonable period thereafter to manage any ongoing trade conversation. If no trade relationship is established, data will be deleted within a reasonable timeframe.

6. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to access a copy of your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing in certain circumstances
• The right to data portability where applicable

To exercise any of these rights, please contact us at [email protected]. We will respond within the legally required timeframe.

7. Data Security

We take reasonable steps to protect personal data submitted to us. However, no method of transmission over the internet is entirely secure. We recommend not including sensitive financial or payment information in trade enquiry messages.

8. Third-Party Services

This website does not currently use third-party analytics services that collect personal data. If this changes, this policy will be updated accordingly.

The website is hosted using standard static web hosting. No personal data is stored server-side through the website itself. Enquiries submitted via email are handled through our email provider.

9. Cookies

This website uses essential cookies only. Please see our Cookie Policy for full details of how cookies are used on this website.

10. Changes to This Policy

Elarix Haus LTD may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact:

Elarix Haus LTD
Company number: 17204387
Email: [email protected]

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.